Billing FAQs

All plans are billed in USD. Your card issuer converts to your local currency at the prevailing rate. Enterprise customers can request invoicing in EUR, GBP, or TRY.

Go to Settings → Billing → Change plan. Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle so you keep your current limits until then.

If you enable overages, extra reports are billed at the end of the cycle at the per-report rate of your plan. Overages can be disabled from Settings → Billing → Limits, in which case additional reports return 402 quota_exceeded until renewal.

Invoices are listed under Settings → Billing → Invoices. Each invoice is downloadable as PDF and tax-compliant XML (UBL 2.1). Receipts for individual purchases are emailed automatically.

Yes — Turkish KDV (18%) is applied for invoices issued to Türkiye-based customers. EU customers can supply a valid VAT ID to invoke the reverse-charge mechanism. US and other jurisdictions are billed without VAT.

Yes. Choosing annual at checkout saves two months (~16%) versus monthly. Annual subscriptions are paid up front and renew automatically on the anniversary date.

Pro and Team plans are fully refundable within 14 days of purchase provided fewer than 5 live reports have been generated. Reach out to billing@heyvisa.com with your invoice number and we will process the refund within 5 business days.