Category

Troubleshooting

Fix common issues with uploads, logins, report generation, and exports.

4 articles

My document upload keeps failingCheck the file size and format, your connection, and try a fresh scan.My report is stuck generatingRefresh the page and re-run the report; if it persists, contact support.I can't sign inReset your password, confirm your email, and clear cached credentials.PDF export is not workingDisable pop-up blockers, retry the export, and check your browser's download settings.